Client must obtain an RMA# prior to sending the merchandise back. A returned package shipped to us without an RMA# will be refused. All returns must be adequately packed and can not be shipped back using an envelope but rather a box of some type. Shipping & Handling is not refundable. Should you feel your order contains discrepancies, please report it to us no later then 24 hours after receipt of product. No returns on software after 30 Days. Certain items include an unconditional 30 day Money-Back Guarantee and should be returned directly to the manufacturer. Non-software related items must be returned within 7 days and must obtain and RMA number prior to return. Open Retail packages can only be returned to the manufacturer. Global Accounting, LLC will not accept back open retail packages. At our discretion, we reserve the right to deny a return should we determine the product has been tampered with.